Privacy Policy

Effective Date: March 12, 2026

Who We Are

Castle Auto & Towing (“we,” “us,” or “our”) provides towing, roadside assistance,
vehicle transport, and related services in Chappaqua, New York and surrounding areas.
This Privacy Policy explains how we collect, use, disclose, and protect information when
you visit our website, contact us, or request service.

Business Name: Castle Auto & Towing
Website: https://www.castletowingny.com/
Phone: 914-512-1318
Email: castletowingny@gmail.com
Address: 480 Bedford Road, Chappaqua, NY 10514

What Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Vehicle details
• Service address or vehicle location
• Details about your towing or roadside assistance request
• Any other information you choose to provide through forms, email, or phone calls

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website or source

How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests
• Dispatch towing or roadside assistance
• Communicate with you about your request
• Provide customer support
• Improve our website, services, and user experience
• Maintain business and service records
• Protect against fraud, abuse, or unauthorized activity
• Comply with legal, insurance, safety, or regulatory obligations

Contact Forms, Calls, and Email

If you contact us through our website, by phone, or by email, we may keep a record of your
communication and the information you provide so we can respond to you, provide services,
follow up regarding your request, and maintain appropriate business records.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly,
remember user preferences, understand how visitors use the site, and improve performance.
Cookies are small text files stored on your device by your browser.

You can usually control cookies through your browser settings. Disabling cookies may affect
how certain features of the website function.

If our website includes analytics, maps, videos, chat tools, or other third-party features,
those services may also use cookies or similar technologies subject to their own privacy policies.

Analytics and Website Usage Data

We may use website analytics tools to better understand how visitors use our website, such as
which pages are visited, how long users stay on the site, and how users found us. This information
is generally used to improve site performance, service information, and overall user experience.

Location Information

Because towing and roadside assistance are location-based services, you may provide location
information when requesting help. We use location details you provide to respond to your request,
dispatch service, verify service areas, and communicate with you about your vehicle or service call.

Text Messages and Phone Communications

If you call or text us, we may use that information to communicate with you about your towing,
roadside assistance, scheduling, updates, estimates, or customer service needs. Standard carrier
message and data rates may apply. We do not sell your phone number to third parties.

Media

If you submit photos or other media through our website or by email or text, those files may
contain metadata associated with the image or file. Please avoid sending sensitive information
unless necessary for your service request.

Embedded Content From Other Websites

Pages on this site may include embedded content such as Google Maps, videos, images, reviews,
or social media content. Embedded content from other websites behaves in the same way as if you
visited the other website directly.

These third-party websites or services may collect data about you, use cookies, and monitor your
interaction with that content. We encourage you to review the privacy policies of any third-party
services you access through our website.

Who We Share Your Information With

We do not sell your personal information. We may share information only as reasonably necessary, including with:

• Service providers who help us operate our website or business
• Dispatching, communications, hosting, or technology providers
• Payment processors, if applicable
• Insurance companies, law enforcement, roadside assistance partners, or governmental authorities when required or appropriate
• Professional advisors or legal representatives when necessary to protect our rights or comply with the law

How Long We Retain Your Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described
in this Privacy Policy, including providing services, maintaining business records, resolving disputes,
enforcing agreements, and complying with legal, insurance, tax, accounting, or safety requirements.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to help protect personal
information from unauthorized access, use, or disclosure. However, no method of internet transmission
or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may contact us to request that we update or correct information you have provided to us. You may
also ask questions about the personal information we maintain about you, subject to applicable law and
our recordkeeping, legal, and operational obligations.

If you no longer wish to receive non-essential communications from us, you may contact us and request
to opt out where applicable.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices,
content, or security of those external sites. Please review their privacy policies before providing them
with your information.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal
information from children under 13 through the website.

Comments and User Accounts

Our website does not currently offer public comments or customer user accounts. If that changes in the future,
this Privacy Policy may be updated to describe how those features collect and use information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business
practices, or legal obligations. Any updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Castle Auto & Towing
480 Bedford Road
Chappaqua, NY 10514
Phone: 914-512-1318
Email: castletowingny@gmail.com
Website: https://www.castletowingny.com/