Authorized Police Tow Provider
Operators are trained first responders
Family-owned · 30+ years local
Done The Right Way
Why Flatbed Towing Is The
Safest Way To Move Your Vehicle
When your four-wheel drive breaks down on the Saw Mill River Parkway, or you’re stranded off Bedford Road, how your vehicle gets moved matters just as much as how fast help arrives. Part of our towing service includes ensuring no damage occurs. A flatbed tow truck lifts your entire vehicle onto the bed and secures all four wheels — so there’s no wheel contact with the road, no drivetrain strain, and no risk of the added damage that an inexperienced operator can cause.
That’s especially important in this part of Westchester, where so many vehicles on the road are all-wheel-drive, and a growing number are electric. Both can be damaged if not properly towed using a wheel-lift and dollies. On a Castle flatbed, however, they ride safely and stably from pickup to drop-off.
The Flatbed Advantage
Built to Protect Your Vehicle
Flatbed towing is the gold standard for a reason. Here’s what it protects against.
One Bed, Every Job
What We Move on the Flatbed
We Know These Roads
Flatbed Recovery Across the Chappaqua Area
We dispatch from 480 Bedford Road in the heart of Chappaqua, which puts our flatbeds minutes from the corridors where most local breakdowns actually happen — the parkways, the commuter routes, and the winding back roads that give this area its charm and its towing headaches. We also cover nearby Mount Kisco and surrounding communities.
Because parkways here ban commercial vehicles and offer little shoulder room, they call for a careful, experienced hand. That’s exactly the kind of towing a Castle flatbed and a first-responder-trained operator are built for.
Simple and Fast
What to expect when we call
01
Call and Dispatch
One call to 914-512-1318. Tell us your vehicle and where you are — we handle the rest.
02
rapid call response
A trained operator rolls out from our Chappaqua base toward your location.
03
careful loading
Your vehicle is winched onto the bed and secured at all four wheels — no rushing, no shortcuts.
04
safe drop-off
We deliver to your shop, dealer or driveway, and make sure you’re squared away before we leave.
Why Castle
Local Roots, First-Responder Standards
Castle Auto & Towing was built from a family repair shop with more than 30 years of roots in Westchester County — not a corporate franchise. When you call, you reach a local team that treats your vehicle and your situation with the professionalism you deserve.
Every operator on our team is also a trained first responder, and that experience shapes how we handle every single call.
Flatbed Towing Questions
We dispatch from Bedford Road right in Chappaqua, so response times across New Castle and the surrounding corridors are quick. Call 914-512-1318 and we’ll give you a realistic arrival time
Yes. Those parkways are a regular part of our service area, and our operators are experienced with the tight shoulders and passenger-only rules that make parkway recoveries tricky.
No. We use a gradual approach angle and load carefully so nothing scrapes or drags. Your classic or low-clearance vehicle is secured without wheel contact from start to finish.
Absolutely. Most EV manufacturers, including Tesla, suggest that their vehicles should be towed with a flatbed. A flatbed lifts the whole vehicle and prevents the wheels from moving during transit. This protects not only the drivetrain but the electrical system as well.
Yes — flatbed towing is safe for all-wheel-drive vehicles. Because every wheel rides off the ground, there’s no rotation through the drivetrain, which is exactly what protects AWD, 4WD, and CVT systems from the damage an inexperienced tow truck operator can cause when towing with a wrecker without dollies.